Shipping and Returns

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KnowyourGut.com (Shipping & Returns)

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Manufacturer: Healing Foods Company

Included Items:

  • Colon Formula
  • Healing Foods Thermos
  • Healthy Blood Sugar Tea
  • Intestinal Comfort Tea
  • Immunity G7 Formula
  • Medicinal Clay
  • Diabetes Immediate Help Kit
  • IBS Immediate Help Kit
  • IBD Immediate Help Kit
  • Parasite Cleanse Kit

Healing Foods Company Product Return Policy 

30-Day Product Return Guarantee 

All the Healing Foods Company’s products are covered by a 30-Day Product Return Guarantee. If you are not completely satisfied with your purchase for whatever reason you may return the products for a full product refund, less a 30% restocking fee, and less any shipping and handling fees incurred by us.

This Guarantee is

  1. applicable only to our products purchased directly from our website, healingfoodscompany.com, or our approved vendor (knowyourgut.com), our products purchased from other sites or vendors are not covered by this Guarantee; and
  2. kicks in from a date when any product was purchased for the very first time – the original purchase date – and NOT from the most recent order date nor from any other dates following the original purchase date.

Also, all the following additional conditions apply:

  • Any product may only be RETURNED ONCE. Any product returned and subsequently re-purchased at later date is NO LONGER covered by this 30-Day Product Return Guarantee.
  • All unopened (with the original package and seals intact and undamaged) bottles and/or boxes will be refunded for in full, less shipping and handling charges and a 30% restocking fee, if received by us within the 30-day time window.
  • Only one (1) opened (with original seal broken or damaged) bottle or box of any product will be refunded for when returned back to us empty or full. All the other opened bottles or boxes of the same product DO NOT QUALIFY for the refund and WILL NOT be refunded for regardless of the quantity returned. For full refund (less S&H charges) be sure to ship back to us all your unopened bottles and/or boxes within the 30-day time window.
  • ALL returned items are subject to a 30% restocking fee, regardless whether they are opened or not. This is a mandatory fee due to the rare, limited and expensive nature of our specially manufactured products, as well as our strict no-resale policy of any and all returned goods.
  • For any and all refunds to be processed a product return MUST HAVE a Return Merchandise Authorization number (RMA) prior to a product being shipped back to us. An RMA can be obtained by emailing us at support@knowyourgut.com.
  • Any product returned to us without an RMA but within the 30-day guarantee time window will be issued an in-house credit only.
  • No refunds will be issued for any products, open or unopened, with or without RMA, received by us outside of the 30-day guarantee time window.
  • All the returns should be mailed to:

Healing Foods Company
Attention: Returns Department
638 Spartanburg Hwy, Ste # 70-184
Hendersonville, NC  USA 28792

 
Shipping Policy: Domestic & International Orders

We strive to process and ship orders within 1 to 3 business days.  Shipping time, which is controlled by a chosen shipper (e.g.: US Postal Service, FedEx, etc), varies by chosen method and begins when the order actually leaves our warehouse. Shipping time is dependent of the method of shipping chosen (e.g.: priority, overnight, etc.). If no shipping method option is available to you during checkout we will choose the most optimal shipping method & carrier for you.

All orders within continental US, Alaska, Hawaii and US Territories (e.g.: Puerto Rico, Guam) are shipped via US Postal Service. All international orders are shipped via FedEx. The shipping options available appear and can be chosen during the order placement process on our shopping cart.

Healing Foods Company has no control whatsoever over the selected shippers, their fees and shipping methods, neither it charges any extra fees to process and placing the shipping requests with the shippers. The estimated arrival times are provided by the shippers.

We accept all international orders. However, it must be noted that the order recipient located in another country becomes the “importer of record” of our product and, as such, MUST comply with all the local laws and regulations of the destination country. By placing international order with us you, as an importer of record, hereby expressly acknowledge and accept all the responsibilities for all additional duties, taxes and/or fees associated with the lawful importation and receipt of our products in the destination country. Please, before placing an international order with us, do check with appropriate government authorities of your country for any possible restrictions and/or additional duties, taxes and fees that may be imposed. You hereby expressly acknowledge that once your order is shipped out of our warehouse, Healing Foods Company has no control over its delivery to you, and therefore is NOT responsible for lost, damaged, or delayed packages or products for any reason. By placing an international order you, the importer of record, assume all risks and responsibilities. No refunds will be issued for lost, damaged, or delayed packages or products. Our product guarantee applies to returned merchandise only and does not cover lost, damaged or delayed packages nor does it cover the shipping and/or other costs, duties, taxes and fees incurred as a result of importation. In order for refunds to processed by us the products MUST BE RETURNED to us. No refunds are being processed by us unless the returned products physically arrive back to us. Prior to being returned all products are required to have an RMA (Return Merchandise Authorization) number before being accepted by us for return processing. Click here for more information regarding our 30-Day Product Return Guarantee.

These statements contained herein have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.

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Secure Shopping

We utilize state of the art SSL (Secure Socket Layer) technology to protect our customer’s payment information. Should you notice any unauthorized charges appear on your statements, please contact us immediately at support@knowyourgut.com

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Payments & Sales Taxes

We collect applicable sales taxes on orders shipped within North Carolina. However, it is your responsibility to ascertain and obey all the applicable to you local, state, federal and international laws with respect to the purchase, possession and use of any products purchased from this website. By placing an order, you represent that the products ordered will be used only in a lawful manner, and that all the taxes, duties and/or fees applicable to your jurisdiction will be paid by you. All digital information products sold here are for private, home use, non-public performance and may NOT be duplicated and/or further distributed.

We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require additional verification of your information provided prior to the acceptance and/or shipment of any order.

By placing an order, you authorize this website to charge the credit card and/or debit card you provided for your order. If your credit card is declined at the time you place your order, your order will not be accepted and you will be notified that your order payment has failed. Once your payment information is corrected, your order will be placed. If you have received an order without paying for it (e.g. your credit card was cancelled) we reserve the right to pursue any and all collection efforts allowed under the law.
 
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Manufacturer: NATREN

Included Items:

  • Bifidonate Dairy Probiotic Powder 2.5 oz
  • Life Start 2 Goat Milk Probiotic Powder 2.5 oz
  • Superdophillus Dairy Probiotic Powder 2.5 oz
  • ALL Natren Bundles

International Orders

International orders are not accepted at this time.

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Manufacturer: EMERSON Ecologics

Included Items:

  • Activated Charcoal 560 mg 100 capsules
  • Alpha Lipoic Acid 400mg 120 capsules
  • B-Complex Plus 120 capsules
  • Buffered Vitamin C Powder 300 grams
  • Chlorofresh – Liquid Chlorophyll 16 oz
  • ChromeMate GTF 600 180 capsules (vegetarian)
  • Complete E 400 IU 60 softgels
  • EPA/DHA Essentials 1000mg 180 gels – Ultra Pure Fish Oil
  • Evac Psyllium – Soluble Fiber 16 oz
  • L-Glutamine Powder 500 grams
  • Mineral 650 180 vcapsules
  • Pancreatic Enzymes 500 mg 90 capsules
  • Siberian Ginseng – Eleuthero Solid Extract 8oz
  • UltraClear Macro rice protein powder 19.75 oz
  • Vitamin D3 Liquid 22.5 ml
  • Zinc 30 180 vcapsules

Return Policy

Emerson Ecologics takes our commitment to quality very seriously and we go to great lengths to ensure that we only carry the highest quality products. As an NSF International® registered and cGMP compliant company, we do not resell returned items—so our customers can be confident that every product purchased from Emerson has been kept under the proper conditions at all times.

Occasionally a product may not meet expectations. Most products are eligible for a return credit within 30 days; however, heat sensitive products, perishable and special order items are not eligible for return credit. To be credited for a return, please call 800.654.4432 for a return authorization number; please note, the customer is responsible for any return shipping cost. All returns (excluding those that are due to an error on Emerson’s part) are subject to a 25% returns processing fee due to the fact we do not resell product.

International Orders

International orders are not accepted at this time.

Damaged Packages

If you receive a package that has been damaged, save the original box and all its contents and call us immediately with the invoice number. We will make every effort to remedy the situation as soon as possible.

Sales Tax

Items sold by Emerson Ecologics, LLC and shipped to destinations in California, Connecticut, Massachusetts and Virginia are subject to sales tax in accordance with state and local tax laws. Internet retailers are subject to the same sales tax collection requirements as other retailers and generally required to collect tax in locations where they have a physical presence.

Shipping Rates                                           

Orders $250.00 and over        Free Shipping
Orders up to $249.99             $9.95

Alaska, Hawaii, and the Virgin Islands also receive shipments within our delivery guarantee; however an additional $5.99 charge will be applied to all orders shipped to these addresses.

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